We are a non-profit charity, providing hospice and community services to the people of New Tecumseth and surrounding areas supporting living life fully and dying with dignity. We walk together with families and community members through the journey of illness and grief offering a variety of day programs, counselling, and palliative care. We believe everyone should have access to the right palliative and bereavement care when and where they need it. We are excited to be developing plans to expand our services to the community in the near future.

SCOPE: Reporting to the HR Manager, the part-time receptionist is the first point of contact for all MHH visitors and phone calls and performs all Reception related functions on evening and weekend shifts.

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DUTIES & RESPONSIBILITIES: 

1. Warm Reception for Visitors & Callers

• Prompt and polite receiving of visitors and answering of phones
• Guidance of visitors/callers to the appropriate staff member or room
• Screening of visitors as required

2. Answering General Enquiries

• Knowledge of MHH services and programs
• Knowledge of MHH policies and protocols
• Knowledge of staff members’ and programming schedules
• Awareness of current residents

3. General Administrative Support

• Data entry
• Filing
• Other supportive tasks as required

QUALIFICATIONS & EXPERIENCE:

• Ontario Secondary School Diploma or equivalent
• Proficient in MS Office products (Word, Excel, PowerPoint)
• Knowledge of hospice palliative care and/or community programming an asset
• Clear Criminal Record/Vulnerable Sector check

JOB REQUIREMENTS:

• Cognitive abilities and attention to detail to support stationary work at desk including computer work (Windows, Microsoft Office) teleconferencing and virtual meetings
• Maintain data security and confidentiality
• Excellent telephone manner, communication, interpersonal, organizational & time management skills
• Enthusiasm for working with people
• Positive attitude - ability to take responsibility and be accountable
• Flexibility with scheduling
• Able to commit to regular evening and weekend schedule
• Ability to lift/move boxes and other items
• Experience in a palliative care organization an asset
• Multilingualism an asset

To apply for this position, please forward your resume/cover letter to jointheMHHfamily@matthews.house. If you are an individual who has a disability covered under the Human Rights Code and you require accommodation to apply to a Matthews House job posting, please indicate your accommodation needs within your application email. 

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